Overview
Role: Customer Service
Duration: Fulltime
Salary: AED 5,000
Location: Dubai, UAE
Nationality: Open
Notice Period: Immediate joiners
Roles and Responsibilities:
. Answer all customer inquiries in a friendly, professional, and efficient way.
· Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional.
· Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
· To be a brand ambassador and clearly demonstrate this in the approach to customer engagement across all customer touchpoints.
· Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required and engage with the relevant business areas in support of customer solution.
· Promote and upsell Virgin mobile products and service through various servicing channels.
· Respond to customer queries through online channels, e.g, social media, emails, in-app chat and contact upgrade in accordance with the quality methodology to customer engagement standards.
· Provide telephony support to point of sales channels related to activation issues.
· Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
· Contribute to overall achievements of required Service Level by achieving agreed targets.
Interested candidates, kindly share your CV at jobs@uhrs.ae with the subject line “Customer Service”
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