Overview
Wheel Offate
Position : Call Center Agent
Location : Sheikh Zayed Road, Dubai – UAE
Industry : Automobile
Duties and Responsibilities:
· Manage large amounts of inbound and outbound calls in a timely manner.
· Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
· Call clients and customers to inform them about the company’s new product, service and policies.
· Follow communication “scripts” when handling different topics.
· Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
· Seize opportunities to upsell products when they arise.
· Build sustainable relationships and engage customers by taking the extra mile.
· Keep records of all conversations in our call centre database in a comprehensible way
· Meet personal/team qualitative and quantitative targets.
Requirements:
· High school diploma or equivalent.
· 2-3 Years UAE experience in a call center environment.
· Track record of over-achieving quota.
· Strong phone and verbal communication skills along with active listening.
· Familiarity with CRM systems and practices.
· Customer focus and adaptability to different personality types.
· Ability to multi-task, set priorities and manage time effectively.
careers@wheeloffate.ae
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To apply for this job email your details to careers@wheeloffate.ae
