Overview

Introduction

Are you an organized, tech-savvy professional with hands-on experience in CAFM systems and Facilities Management operations? RFM Global is looking for a Helpdesk & CAFM Coordinator to join its team in Abu Dhabi. This role is ideal for candidates who excel at multitasking, client communication, and administrative coordination within a fast-paced FM environment. If you have the mandatory CAFM background and strong customer service skills, apply today.

About RFM Global

RFM Global is a dynamic organization operating across the UAE, specializing in integrated facilities management, corporate support services, and operational coordination. With a strategic presence in Abu Dhabi, RFM Global partners with a diverse client portfolio to deliver seamless helpdesk operations, efficient field team mobilization, and accurate financial administration. The company prides itself on operational excellence, data integrity, and superior client service, offering a professional environment where FM and administrative specialists can build a rewarding career.

Job Positions Available

  • Helpdesk & CAFM Coordinator

Job Details at a Glance

Attribute Details
Company RFM Global
Position Helpdesk & CAFM Coordinator
Job Type Full-Time
Location Abu Dhabi, UAE
Experience Prior experience in CAFM systems & FM operations (mandatory)

Job Description & Key Responsibilities

As a Helpdesk & CAFM Coordinator, you will serve as the central communication hub between clients, internal teams, and field operations. Your day-to-day duties will include:

  • Client Communication: Handle emails, calls, and walk-in enquiries from clients and internal teams promptly and professionally.
  • CAFM System Management: Log all service requests accurately and maintain up-to-date records within the CAFM system.
  • Documentation & Reporting: Prepare meeting minutes, formal reports, and official correspondence as required.
  • Field Team Coordination: Coordinate schedules and travel arrangements for FM mobile teams to ensure timely service delivery.
  • Financial Administration: Prepare Local Purchase Orders (LPOs) and invoices, and maintain organized receivable records.
  • Payment Follow-Up: Proactively follow up with clients on pending payments to support healthy cash flow.

Requirements

Candidates must meet the following criteria to be considered:

  • ✅ Mandatory: Proven experience in CAFM systems and Facilities Management operations
  • ✅ Strong computer skills, including proficiency in spreadsheets, email, and online systems
  • ✅ Excellent communication and customer service skills
  • ✅ Strong organisational and multitasking abilities
  • ✅ High level of integrity and the ability to maintain strict confidentiality

Apply Details

RFM Global is accepting applications immediately for this Abu Dhabi-based role.

  • Application Method: Email your updated resume/CV
  • Email Address: HR@RFMGLOBAL.COM
  • Location: Abu Dhabi, UAE

Application Tip: Use the subject line “Application for Helpdesk & CAFM Coordinator – Abu Dhabi” to ensure your CV is routed to the correct hiring manager. Highlight your specific CAFM platform experience and any FM coordination achievements in your cover note.

Disclaimer

DISCLAIMER: We are a medium to connect the applicant with the employer’s job portal or career website. we do not guarantee any interview or Discussion. Don’t pay for any interviews or agencies.

To apply for this job email your details to HR@RFMGLOBAL.COM