Overview
Company Overview
Abu Dhabi Airports was created in 2006 to spearhead the development of the Emirate’s aviation infrastructure. It plays an important role in Abu Dhabi’s Economic Vision through operations of five commercial airports in the emirate, including Zayed International, Al Ain International, Al Bateen Executive, Delma Island and Sir Bani Yas Island Airports.
Abu Dhabi Airports also oversees Abu Dhabi Duty Free and Abu Dhabi Airports Free Zone. Having welcomed approximately 23 million passengers through its airports in 2023, Abu Dhabi Airports is a gateway to the emirate for travellers from all over the world and works towards its vision of positioning Abu Dhabi as a leading global aviation hub.
Zayed International Airport (AUH) is amongst the fastest growing airport hubs worldwide, currently serving over 120 passenger destinations and a network of more than 30 airlines. The recently opened terminal more than doubles passenger capacity at the airport, capable of handling up to 45 million passengers annually, and 79 planes at once.
As the main gateway for visitors to the emirate, and the new home of Etihad Airways, the new terminal will help drive the growth of Abu Dhabi’s aviation and tourism sectors over the coming years. State-of-the-art facilities, increased cargo capacity, and a range of leading food & beverage and retail options further add to the array or world-leading services available at Terminal A.
Purpose
The Reservation & Ticketing Agent is responsible for delivering accurate, compliant and customer‑focused ticketing, reservation and ancillary services for customer airlines operating at the airport. The role ensures high service standards, precise financial handling and full compliance with airline, airport and regulatory requirements while supporting passengers across normal and disrupted operations.
Company details
Company name: Zayed International Airport
Industry: Airport
Location: Abu Dhbai
Job Details
Position: Reservation & Ticketing Agent
Job Type: Full Time
Salary: Confidential
Experience: Minimum 2 Years
Accountabilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport.
- Ticketing functions for customer airlines including issuance / re-issuance of tickets & ancillaries using Amadeus reservations desktop
- Effective land transport arrangements for the disrupted guests
- Reporting the documents issued on daily basis for customer airlines to the respective finance teams
- Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts
- Responding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlines
- Preparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlines
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment
- Managing the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash tracker
Education & Experience
- Any degree level education preferably in Aviation / airline management or relevant work experience
- Certificate courses with IATA / Ticketing & fare calculations
- Minimum 2 years’ previous aviation industry experience required within an operational environment including training
- Fluent and proficient in English (written & verbal)
- Fluent and proficient in MS office (Excel) (written & verbal)
- Willingness to work in a shift pattern
How to Apply
Apply For Job and Submit your details
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